RRM DESIGN GROUP – Privacy and Cookie Policy

Your California Privacy Rights.

California law requires us to ensure the privacy of our clients’ personal information.  California law also requires us to provide information to you regarding our Privacy Policy & Cookie Policy (the “Privacy Policy”) and the designated means by which you may inquire about our policy. 

We at RRM Design Group, a California corporation (“RRM”), value our clients and take issues regarding privacy very seriously.  Please read this Privacy Policy to learn more about the ways in which we use and protect your personal information.  Except as otherwise provided in this Privacy Policy, we do not sell, trade or rent the personal information you voluntarily share with us to third parties for marketing purposes without your express consent.

RRM’s Privacy Policy describes the personal information we collect about you, why we collect it, and how we use it.  Our Privacy Policy also describes the choices you can make about how we collect and use your personal information for our business purposes.  If applicable, you may opt out of some of these uses by contacting us in accordance with Section 4 below.  To do so, you may contact us as follows:

1. E-mail us at: privacy@rrmdesign.com; or
2. Write us at:

RRM Design Group
Privacy Policy Issues
3765 S. Higuera Street, #102
San Luis Obispo, CA  93401

If our practices change in the future, we will post an updated Privacy Policy on the Web site(s).  You can tell if the Privacy Policy has changed by checking the revision date that appears at the end of this policy.  You may exercise your choices about how we collect and use your personal information at any time. 

Note that this Privacy Policy does not apply to the practices of companies that RRM does not control or to people that RRM does not employ or manage.  In particular, your name and contact information may be shared with The Rocket Science Group, LLC, a Georgia limited liability company, which does business as MailChimp (“MailChimp”), who manages RRM’s electronic mailing list.  In addition, RRM uses services provided by Typeform, SL, a Spanish entity (“Typeform”), Momentive, Inc., a Delaware corporation which does business as SurveyMonkey (“SurveyMonkey”), sli.do s.r.o., a Slovakian company (“Sli.do”), and/or Social Pinpoint Pty Ltd., an Australian company (“Social Pinpoint”) for purposes of conducting customer surveys. Please refer to MailChimp, Typeform, SurveyMonkey, Sli.do, and/or Social Pinpoint’s respective Privacy Policies for specific information about how they may use your personal information in connection with their respective services.  RRM shall have no responsibility for the use or misuse of your personal information by MailChimp, Typeform, SurveyMonkey, Sli.do and/or Social Pinpoint.

The Web site(s) may be enhanced by Google’s analytics system, Facebook Pixel and/or Smartlook Visitor Recording.  Please refer to the respective Privacy Policies of Google, Facebook and/or Smartlook and any related policies of Google, Facebook and/or Smartlook for specific information about how the respective companies may use your personal information as you use the Web site(s).  This Privacy Policy does not apply to the practices of companies, such as Google, Facebook or Smartlook, that we do not control or to people that we do not employ or manage.  RRM shall have no responsibility for the use or misuse of your personal information by Google, Facebook or Smartlook.

Table of Contents. 

1. Overview of our Privacy Policy.
2. How does RRM use my personal information?
3. Does RRM share my personal information with third parties other than MailChimp, Typeform, SurveyMonkey, Sli.do and Social Pinpoint?
4. How do I OPT OUT of receiving promotional communications?
5. How do I access my personal information?  How do I change or delete my personal information?
6. How does RRM protect children’s privacy online?
7. What are cookies?  How does RRM use cookies on its Web site? 
8. California Do Not Track Notice.
9. How does RRM protect and use clients’ personal information?
10. Is my personal information secure?
11. What about links to other Web sites and services?
12. Updates to our Privacy Policy.
13. Governing Law; Limitation of Damages; Entire Agreement.

1. Overview of our Privacy Policy.

In accordance with California Civil Code Section 1798.83, et seq., California Business & Professions Code Section 22575 et seq., and other applicable California privacy laws as amended from time to time, when you visit the Web site(s) or request information from us, we collect personal information, such as your name, address(es), e-mail address, IP address(es), telephone number and business affiliation.  We also receive this information when you set up an online account with us, save or post any information online with us, participate in any surveys or promotions sponsored by us, or sign up to receive our newsletter or other promotional or informational mailings, if any.  We may maintain a record of your interests and inquiries. 

2. How does RRM use my personal information?

We use the personal information we collect to deliver information on the Web site(s) about the services you requested, to provide you with information about related services, to provide our newsletter or other promotional or informational materials, to improve the Web site(s), and/or to better administer and troubleshoot problems with the Web site(s).  We may use MailChimp to manage our e-mail lists.  When you become an RRM client, make an inquiry about our services or complete a survey with us, you will be added to our e-mail list.  Information about what data MailChimp, Typeform, SurveyMonkey, Sli.do and/or Social Pinpoint may collect about you is available in their respective Privacy Policies.

When you request information from us, we use your personal information to respond to you via phone, mail or e-mail in accordance with your request.  We also may use your address and e-mail address to send you information about RRM’s services and/or events.  If you participate in a promotion (online or over the phone), we may use your personal information to send you e-mails, mail, or telephone calls (including text messages) regarding RRM’s services, and promotions.  From time to time, we may use this information to contact you via e-mail, text, mail, or telephone to learn more about your preferences.  You always have the choice not to receive marketing information mailings or calls; you just need to let us know. 

We also may use the information about your interests to help us improve the site design and your online experiences.  We may contact you, subject to the choices you have made, via e-mail, text, mail or telephone, to conduct market research and learn more about how we can improve our offerings. 

To serve you better, we may combine personal information you give us and information about your interests with information from third parties, including demographic information and information that is publicly available.  We may use that combined information to enhance and personalize your online experience with us and to communicate with you in accordance with this Privacy Policy. 

3. Does RRM share my personal information with third parties other than MailChimp, Typeform, SurveyMonkey, Sli.do and Social Pinpoint?

RRM will not share your personal information with third parties for marketing purposes; provided, however, we may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, affiliates and advertisers.  In accordance with their respective policies, however, Google, Facebook and/or Smartlook may monitor your activity on the Web site(s).  In addition, RRM contracts with service providers to maintain and manage our client information, to fulfill promotions, and to communicate with our clients.  We do not authorize any of these service providers to make any other use of your personal information. 

RRM reserves the right to disclose information about you as required by law, in response to legal process and law enforcement requests, and as necessary to protect the property, interests and rights of RRM, its authorized affiliates, and others.  In addition, RRM may disclose information we possess about you as part of a merger, acquisition, sale of company assets, or transition of service to another provider, as well as in the unlikely event of insolvency, bankruptcy, or receivership in which your personal information would be transferred as one of the business assets of the company.  We do not guarantee that any entity receiving such information in connection with one of these transactions will comply with all terms of this Privacy Policy. 

4. How do I OPT OUT of receiving promotional communications?

We want to communicate with you only if you want to hear from us.  If you prefer not to receive promotional information from us, or if you do not want us to use your information to enhance your online experience, you may OPT OUT of receiving our promotional communications at no cost to you.  You should be aware that you will need to OPT OUT each time you contact us electronically by means of the Web site(s) or save your information online. 

You can unsubscribe from our MailChimp e-mail list by clicking on the unsubscribe link provided at the bottom of the e-mails.  To OPT OUT, please let us know by e-mailing us at privacy@rrmdesign.com, or by mailing your written request to RRM, Privacy Policy Issues, 3765 S. Higuera Street, #102, San Luis Obispo, CA  93401.  Please be sure to include your full name and the addresses (mail and e-mail) you submitted to us.  If you ask us to remove your name and address from promotional lists, we will maintain your name in our “do not contact” list to ensure that we can honor your request.  Note it may take up to four (4) weeks to process your opt out request, during which time you may continue to receive communications from RRM.

Opting out with MailChimp or RRM does not mean you have opted out with Google, Facebook or Smartlook or that you can avoid those third party advertising management system(s) as they may be used on the Web site(s).  Please consult these third parties’ respective Privacy Policies and related policies for information regarding any related OPT OUT opportunities. 

If you would like to request information about what we collect, please feel free to call or write us as well.  In accordance with California law, we will respond in writing to your request within thirty (30) days. 

5. How do I access my personal information? How do I change or delete my personal information?

You may ask us to update your personal information by e-mailing or writing us with your new information, by contacting us using the online submission form available on the Web site(s), or by logging into your online account with us (if any). 

6. How does RRM protect children’s privacy online?

RRM is concerned about the safety of children when they use the Internet and the Web site(s).  Children (persons under the age of 18) are not eligible to use the Web site(s) unsupervised, and we ask that children do not post any comments or reviews to our client portal, blog or electronic bulletin board, if any, or submit any personal information to us.  If you are under the age of 18, you may only use the Web site(s) or participate in any online sweepstakes in conjunction with and under the supervision of your parents or guardians.  We will never knowingly request personal information from anyone under the age of 18. 

7. What are cookies? How does RRM use cookies on its Web site?

A “cookie” is a small data file that Web sites often store on your computer’s hard drive when you visit their sites.  A cookie may contain information, such as a unique user ID that Web sites use to track the pages of the sites you have visited A cookie may also collect technical, personal information such as the type of Internet browser you are using, the types of computer operation system you are using, and the domain name of the Web site from which you linked to the Web site(s).  An HTTP referrer is a tool that allows Web sites and servers to identify from where people are visiting for promotional or security purposes.  We may have an HTTP referrer tool implemented on various Web sites on the Internet which will identify how you arrived at the Web site(s).  We do not otherwise track any information about your use of other Web sites.

We use cookies in order to improve your online experience.  We use cookies in connection with the login and posting of information on the client portal, blog or electronic bulletin board, if any, available on the site.  Through our use of an HTTP referrer tool, we also may track and maintain the identity of the Web site you visited immediately prior to visiting the Web site(s).  We do not otherwise track any personal information regarding your use of other Web sites.

You can deactivate cookies by turning them off in your browser.  If you turn off cookies, though, you may hinder your online experience and you may be unable to receive or use some of the features of the Web site(s), to log into your client account with us, or to post any information to our client portal, blog or electronic bulletin board, if any. 

In addition, in accordance with their respective Privacy Policies, Google, Facebook and/or Smartlook may independently employ cookies or other pieces of code such as Web beacons on our site through their respective analytics or advertising management system(s).  A Web beacon allows a Web site to count users who have visited that page or to access certain cookies.  To the extent used by Google, a Web beacon allows a Web site to count users who have visited that page or to access certain cookies.  For information regarding any Google-, Facebook- and/or Smartlook-related cookies, Web beacons, other unique identifiers and/or other coding, please consult their respective Privacy Policies and/or related policies. 

8. California Do Not Track Notice.

Do Not Track (“DNT”) is a mechanism for allowing Internet users to control the tracking of their online activities across Web sites.  Currently, various browsers (including, but not limited to, Chrome, Edge, Firefox and Safari) offer a DNT option that relies on a technology known as a DNT header which sends a signal to Web sites visited by the browser user about the user’s DNT preference.  You can usually access your browser’s DNT option in your browser’s preferences.  We do not track our clients over time and across third party Web sites to provide targeted advertising and therefore currently do not respond to Do Not Track (“DNT”) signals.  However, some third party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you.  If you are visiting such sites, your browser may allow you to set the DNT signal so third parties (particularly advertisers) know you do not want to be tracked.

9. How does RRM protect and use clients’ personal information?

We are committed to protecting the security and integrity of our clients’ personal information, and we use procedures and technology designed for this purpose.  For example:

• We limit access to client personal information to those employees or independent contractors who have a business reason to know this information.
• We maintain policies and procedures covering the physical security of workplaces and records.
• We use technological means (such as backup files, virus detection software, firewalls and other computer software and hardware) to protect against unauthorized access or alterations to client data. 

10. Is my personal information secure?

We believe your data must be protected against loss and unauthorized access.  On our Web site(s), we use procedural and technical safeguards to protect your personal information against loss or theft as well as unauthorized access and disclosure to protect your privacy, including encryption, firewalls and Secured Socket Layer (SSL) encryption technology.  SSL technology, an industry standard, is designed to prevent someone other than the operators of the Web site(s) from capturing and viewing your personal information.  In addition, to the extent we offer a client portal on our Web site(s), we will require our clients to use an e-mail address or username and password  you select to set up an account and to access the portal.  We strongly recommend that you do not disclose your password to anyone.  RRM never will ask you for your password in any unsolicited communication (including unsolicited correspondence such as letters, phone calls or e-mail messages).  While our third party vendors employ many different security techniques to protect such data from unauthorized access, perfect security does not exist on the Internet, and RRM does not ensure or guarantee the security of any information you transmit to us on the Web site(s) or the accuracy of any information displayed on the Web site(s) or in connection with Google’s advertising management systems of Google, Facebook and/or Smartlook.  We do not accept liability for unintentional disclosure.

By using RRM’s Services or by providing personal information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of our Web site(s).  If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Web site(s) or sending an e-mail to you.  You may have a legal right to receive this notice in writing.  To receive a free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please notify us at privacy@rrmdesign.com.

11. What about links to other Web sites and services?

RRM’s Web site may contain links to other sites beyond RRM’s control.  RRM is not responsible for the content or practices of any linked Web sites, and we provide these links solely for the convenience and information of visitors to our Web site(s).  RRM does not control the privacy policies or practices of these third party Web sites.  This Privacy Policy does not cover the collection of information by those other companies and/or Web sites.  Although we encourage third parties to provide their own privacy policies, RRM is not responsible and shall not be liable for their activities, such as how they handle the information they collect online.  You should review those policies before providing any personal information. 

12. Updates to our Privacy Policy.

From time to time, we may use information, including personal information, for new, unanticipated uses not previously disclosed in our Privacy Policy.  If our information practices change regarding personal information previously collected, we will take reasonable efforts to provide notice and obtain consent to any such uses as required by law. 

We may amend this Privacy Policy at any time by posting the amended terms on the Web site(s).  All amended terms shall automatically be effective immediately upon posting, and we will update the effective date provided below.  If we make any changes to this Privacy Policy that we view to be material, we will notify you of those changes by posting them on our Web site(s) or by sending you an e-mail or other notification.  Your continued use of the Web site(s) after any change to this Privacy Policy will constitute your acceptance of such changes

13. Governing Law; Limitation of Damages; Entire Agreement.

This Privacy Policy is governed by the laws of the State of California.  Venue for any dispute arising under this Privacy Policy shall be in the courts in and for San Luis Obispo County, California.  By your use of our site, you agree to be bound by the terms and conditions contained in this Privacy Policy.  To the extent you may maintain any claims for liability against RRM arising from a potential violation of this Privacy Policy or to the misuse of your personal information, you agree that your recovery for damages is expressly limited to those provided in California Civil Code Section 1798.84, as may be amended from time to time. 

This Privacy Policy together with RRM’s policies posted on our site(s) and Terms of Use constitute the entire agreement between you and RRM regarding the use of RRM’s Web site(s) and supersede any and all previous and contemporaneous oral and written agreements between you and RRM regarding your use of the Web site(s). 

Effective Date: September 9, 2021